General Questions
OROAX is a dental instrument company that specializes in providing high-quality dental instruments and equipment to dental professionals worldwide.
You can contact us by emailing our customer service team at info@oroax.com. We strive to respond to all inquiries within 24 hours during business days.
Products & Orders
You can purchase OROAX dental instruments directly from our website www.oroax.com or through authorized third-party retailers.
Yes, we offer warranties on our products. The warranty duration and coverage vary depending on the specific product. Please refer to our Warranty of Products page for more information.
To place an order, simply visit our website and browse through our product catalog. Add the desired items to your cart and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete the order.
If you need to cancel or modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, subject to our order processing timelines and any applicable policies.
Shipping and Returns
Yes, we offer free shipping on orders that meet the specified requirements. Please refer to our Free Shipping Policy for more details.
Shipping times may vary depending on your location and the shipping method selected. Once your order is processed and shipped, you will receive a shipping confirmation email with tracking information.
We have a dedicated Refund & Returns Policy that outlines the procedures and guidelines for returning products. Please refer to that page for detailed information.
Account & Technical Support
Creating an account is not mandatory, but it is recommended. Having an account allows you to track your orders, save your shipping information for future orders, and access exclusive promotions and discounts.
If you forgot your account password, visit the account login page and click on the “Forgot Password” link. Follow the instructions provided to reset your password.
If you encounter any technical issues while using our website, please try clearing your browser cache and cookies or using a different browser. If the problem persists, please contact our customer service team, providing as much detail as possible about the issue.
Wholesale & Business Inquiries
Yes, we offer wholesale and bulk purchasing options for qualified dental professionals and businesses. Please contact our sales team at sales@oroax.com for more information.
We welcome inquiries from potential distributors. Please reach out to our distribution team at info@oroax.com to discuss partnership opportunities.