Customer Service Policy

Customer Service Policy

This Customer Service Policy outlines the commitment of OROAX, a dental instrument company (“we” or “us”), to provide excellent customer service to our valued customers.

Scope

This policy applies to all interactions with our customers, including inquiries, orders, product support, and issue resolution.

Email

You can reach our customer service team by emailing us at info@oroax.com. We strive to respond to all customer inquiries within 24 hours during business days.

Phone

For urgent matters or immediate assistance, you can contact our customer service team at +1-800-18720150  Our phone support is available during business hours 09:00AM To 06:00 PM.

Online Support

Our website may provide online support options, such as live chat or support tickets. These channels are monitored during business hours to assist you promptly.

Order Processing

Order Confirmation

After placing an order, you will receive an order confirmation via email, including details of your purchase. Please review the order confirmation and contact us promptly if any information is incorrect.

Order Updates

We will keep you informed about the status of your order, including shipping updates and tracking information, via email or other agreed-upon communication channels.

Order Changes or Cancellations

If you need to make changes or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, subject to our order processing timelines and any applicable policies.

Product Support and Returns

Product Inquiries

Our customer service team is available to answer any questions you may have about our products, including specifications, usage, and compatibility. Feel free to reach out for assistance.

Returns and Refunds

If you encounter any issues with a product or need to request a return or refund, please refer to our separate Returns and Refunds Policy for instructions and guidelines.

Issue Resolution

Customer Complaints

We take customer complaints seriously and are committed to resolving any issues promptly and fairly. If you have a complaint, please contact our customer service team, providing as much detail as possible about the issue.

Escalation Process

If your complaint or issue is not resolved to your satisfaction, you may request to escalate the matter to a supervisor or manager. Our customer service team will provide you with the necessary contact information for escalation.

Feedback and Suggestions

We value your feedback and suggestions as they help us improve our products and services. If you have any ideas or suggestions, please share them with our customer service team. We appreciate your input.

Training and Continuous Improvement

To ensure our customer service team provides the best support possible, we invest in regular training and development programs. Our team members receive ongoing education to enhance their product knowledge, communication skills, and problem-solving abilities.

Confidentiality and Privacy

We understand the importance of protecting your personal information and will handle all customer inquiries and data in accordance with our Privacy Policy.

Contact Us

If you have any questions, concerns, or need assistance, please contact our customer service team using the following contact information:

Email: info@oroax.com, sales@oroax.com 

Phone: +1-800-18720150

Online Support: Live Chat

We are committed to providing excellent customer service and will make every effort to assist you promptly and professionally.