Refund and Returns Policy

Refund and Returns Policy

This Refund & Returns Policy outlines the procedures and guidelines for requesting refunds and returning products from OROAX, a dental instrument company (“we” or “us”).

Scope

This policy applies to all purchases made directly from OROAX. If you have purchased our products through a third-party retailer, please refer to their respective refund and returns policies.

Eligibility for Refunds and Returns

Valid Proof of Purchase

To be eligible for a refund or return, you must provide a valid proof of purchase, such as an order number, receipt, or invoice.

Time Limit

Refunds and returns must be requested within 30 days from the date of purchase.

Refund Process

Refund Eligibility

You may be eligible for a refund if:

a) The product is defective or damaged upon receipt.

b) The product does not meet the specifications or description provided.

c) The product is not as advertised.

Refund Request

To request a refund, please contact our customer service team at info@oroax.com and provide the following information:

a) Your name and contact information.

b) Proof of purchase.

c) Reason for the refund request.

Refund Approval

Upon receiving your refund request, we will review the provided information and notify you of the approval or rejection of your refund. If approved, the refund will be processed through the original payment method within a reasonable timeframe.

Returns Process

Return Eligibility

You may be eligible for a return if:

a) The product is defective or damaged upon receipt.

b) The product does not meet the specifications or description provided.

Return Request

To request a return, please contact our customer service team at info@oroax.com and provide the following information:

a) Your name and contact information.

b) Proof of purchase.

c) Reason for the return request.

Return Authorization

If your return request is approved, our customer service team will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the product.

Return Shipping

You are responsible for the cost of shipping the returned product unless otherwise specified by our customer service team.

Return Condition

The returned product must be in its original condition, unused, and in its original packaging, unless the return is due to a defect or damage.

Return Inspection

Once we receive the returned product, our team will inspect it to verify its condition and the eligibility for a refund or replacement.

Return Resolution

After the inspection, we will notify you of the approval or rejection of your return. If approved, we will process the refund or arrange for a replacement product, as applicable.

Non-Refundable and Non-Returnable Items

The following items are non-refundable and non-returnable unless they are defective or damaged upon receipt:

Shipping Costs

Shipping costs are non-refundable unless the return is due to a defect or an error on our part.

Contact Us

If you have any questions, concerns, or need assistance with a refund or return, please contact our customer service team using the following contact information:

Email: info@oroax.com

We strive to process refunds and returns in a fair and timely manner, ensuring customer satisfaction and resolving any issues that may arise.