Warranty Of Products

Warranty Of Products

This Warranty of Products outlines the terms and conditions for warranty coverage provided by OROAX, a dental instrument company (“we” or “us”).

Scope

This warranty applies to products purchased directly from OROAX. If you have purchased our products through a third-party retailer, please refer to their respective warranty policies.

Warranty Coverage

Warranty Period

Our products are covered by a limited warranty for a specified period from the date of purchase. The duration of the warranty period will be clearly communicated on our website or product documentation.

Covered Defects

This warranty covers defects in materials and workmanship that arise during normal use of the product, in accordance with the provided instructions and guidelines.

Exclusions

The warranty does not cover damages or defects resulting from:

a) Misuse, abuse, or improper maintenance of the product.

b) Accidental damage or acts beyond our control (e.g., natural disasters).

c) Unauthorized modifications or repairs performed by non-authorized personnel.

d) Normal wear and tear.

Warranty Claim Process

Proof of Purchase

To initiate a warranty claim, you must provide a valid proof of purchase, such as an order number, receipt, or invoice.

Contacting Customer Service

If you believe your product is covered by warranty due to a defect, please contact our customer service team at info@oroax.com and provide the following information:

a) Your name and contact information.

b) Proof of purchase.

c) Detailed description of the defect or issue.

Evaluation and Resolution

Our customer service team will review your warranty claim and may request additional information or evidence, such as photos or videos, to assess the issue. If the claim is approved, we will, at our discretion:

a) Repair the product.

b) Replace the product with a new or refurbished unit.

c) Provide a refund for the product, subject to our refund policy.

Return Shipping

If a return or replacement is required as part of the warranty claim, our customer service team will provide you with instructions for returning the product. You are responsible for the cost of return shipping unless otherwise specified by our customer service team.

Limitations and Disclaimers

Non-transferable

This warranty is non-transferable and only applies to the original purchaser of the product.

Third-party Products

Products not manufactured by OROAX but sold through our platform may be subject to separate warranty terms provided by the respective manufacturer. Please refer to the manufacturer’s warranty documentation for details.

Limitation of Liability

Our liability under this warranty is limited to the repair, replacement, or refund of the product, at our discretion. In no event shall we be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the product.

Governing Law

This warranty shall be governed by and construed in accordance with the laws of [Jurisdiction].

Contact Us

If you have any questions, concerns, or need assistance regarding our warranty policy or a warranty claim, please contact our customer service team using the following contact information:

Email: info@oroax.com

We are committed to providing high-quality products and standing behind them with our warranty coverage to ensure your satisfaction and confidence in choosing OROAX.