FAQs

FAQs

General Questions

Q: What is OROAX?

A: OROAX is a dental instrument company that specializes in providing high-quality dental instruments and equipment to dental professionals worldwide.

Q: How can I contact OROAX?

A: You can contact us by emailing our customer service team at info@oroax.com. We strive to respond to all inquiries within 24 hours during business days.

Products and Orders

Q: Where can I purchase OROAX dental instruments?

A: You can purchase OROAX dental instruments directly from our website www.oroax.com or through authorized third-party retailers.

Q: Do you offer product warranties?

A: Yes, we offer warranties on our products. The warranty duration and coverage vary depending on the specific product. Please refer to our Warranty of Products page for more information.

Q: How can I place an order?

A: To place an order, simply visit our website and browse through our product catalog. Add the desired items to your cart and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete the order.

Q: Can I cancel or modify my order?

A: If you need to cancel or modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, subject to our order processing timelines and any applicable policies.

Shipping and Returns

Q: Do you offer free shipping?

A: Yes, we offer free shipping on orders that meet the specified requirements. Please refer to our Free Shipping Policy for more details.

Q: How long does shipping take?

A: Shipping times may vary depending on your location and the shipping method selected. Once your order is processed and shipped, you will receive a shipping confirmation email with tracking information.

Q: What is your return policy?

A: We have a dedicated Refund & Returns Policy that outlines the procedures and guidelines for returning products. Please refer to that page for detailed information.

Account and Technical Support

Q: Do I need to create an account to place an order?

A: Creating an account is not mandatory, but it is recommended. Having an account allows you to track your orders, save your shipping information for future orders, and access exclusive promotions and discounts.

Q: I forgot my account password. How can I reset it?

A: If you forgot your account password, visit the account login page and click on the “Forgot Password” link. Follow the instructions provided to reset your password.

Q: I am experiencing technical issues with the website. What should I do?

A: If you encounter any technical issues while using our website, please try clearing your browser cache and cookies or using a different browser. If the problem persists, please contact our customer service team, providing as much detail as possible about the issue.

Wholesale and Business Inquiries

Q: Do you offer wholesale or bulk purchasing options?

A: Yes, we offer wholesale and bulk purchasing options for qualified dental professionals and businesses. Please contact our sales team at sales@oroax.com for more information.

Q: Can I become a distributor of OROAX dental instruments?

A: We welcome inquiries from potential distributors. Please reach out to our distribution team at info@oroax.com to discuss partnership opportunities.

If you have any other questions or need further assistance, please don’t hesitate to contact our customer service team at info@oroax.com.